Policies & Procedures
Welcome to Our Policies & Procedures
At ProClean Services of South Brevard, we take pride in delivering professional, reliable, and high-quality cleaning services. Our Policies & Procedures are designed to ensure clarity, consistency, and mutual respect between our team and our valued clients.
This guide outlines the standards we uphold, the expectations we have, and the practices we follow to maintain the highest level of service. By familiarizing yourself with these policies, you’ll gain insight into how we operate and what you can expect when partnering with us.
We believe that transparency and organization are the foundation of trust. Every procedure, from scheduling to service delivery, is carefully crafted to provide a seamless experience while reflecting our commitment to excellence, safety, and client satisfaction.
Thank you for taking the time to review our policies—we look forward to a professional, positive, and lasting relationship.
Policies & Procedures
1. Payment Terms
Payment for services is due upon completion unless alternative arrangements have been made in advance.
2. Cancellation Policy
Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations or reschedules made less than 24 hours before the scheduled service, or no-shows, may incur a cancellation fee.
Recurring services follow the same 24-hour notice policy. Repeated late cancellations may require prepayment.
In cases of emergency, such as illness or severe weather, fees may be waived at our discretion.
3. Client Privacy
We respect your privacy. Any personal information shared with ProClean Services of South Brevard is handled confidentially and will not be shared without your consent.
4. Pets & Safety
We love pets! For the safety of both our team and your animals, please ensure aggressive or unpredictable pets are secured during cleaning. This allows us to provide thorough and safe service without stress to your pets or staff.
5. Supplies & Equipment
We provide all professional cleaning products, tools, and equipment needed to complete your service. If you prefer that we use your personal cleaning products or equipment, please inform us in advance.
6. First-Time Client Policy
All new clients are required to schedule an initial Deep Cleaning before beginning recurring Maintenance or Standard Cleaning services. This ensures that your home or business is brought up to our professional cleaning standards and allows us to maintain the space properly moving forward.
7. Satisfaction Guarantee
Your satisfaction is our priority. If you are unsatisfied with any part of the cleaning, please notify us within 24 hours so we can return and address the issue at no additional cost.
Requests received after 24 hours may not qualify for a complimentary re-clean. Please note: refunds are not provided for services already rendered.
8. Damage or Breakage
We take great care when cleaning your property. If accidental damage occurs, we will notify you immediately. ProClean Services carries general liability insurance. However, we are not responsible for pre-existing damage, normal wear and tear, or items improperly installed or secured (e.g., loose fixtures, hanging art, blinds, or shelves).
9. Holidays & Weather
If your cleaning falls on a holiday or is affected by severe weather, we will contact you to reschedule. We make every effort to accommodate your preferred rescheduling dates.
10. Policy Updates
ProClean Services of South Brevard reserves the right to update or modify these Policies & Procedures at any time. Updated policies will be shared with clients via email or posted on our website.